Frequently Asked Questions

Shipping Information

How can I get free shipping?

Shipping is free within Singapore for orders containing a latte bundle, or orders of $40 or more.


For orders below that amount or to be shipped outside of Singapore, please see our shipping policies.


When will I get my order?

You may select the estimated delivery date upon checkout (applies to orders containing bottled lattes only). Availability of delivery dates may vary.


For orders that do not contain bottled lattes, delivery will take 3-5 working days (within Singapore), or 3-21 working days (international orders).


Please note that due to the heightened demand during this COVID-19 situation, it is possible that delivery dates may be delayed slightly beyond the selected date.

Can I split the items in my order across different addresses?

No. Each order is delivered to one address. We are unfortunately not able to split items within one order for delivery to multiple locations.


If deliveries to multiple addresses are required, please make one order for each different delivery address.

What if I'm not home when my bottled lattes are delivered?

Don't worry! Our courier partners will contact you if you're not at home.


As the lattes are kept in a temperature-resistant foam box, they can be placed in a sheltered location outside your home. They can stay cold for several hours this way!


You can keep them in the refrigerator once you return.


However, they cannot stay cold indefinitely! We are not able to be responsible for spoilage if nobody is home to receive the lattes, and still recommend that someone be present to store them in a refrigerator upon delivery.


For more information about our delivery processes, see here.

Bottled Lattes

How long can the Bottled Lattes last?

We deliver our lattes at least 2 weeks from date of expiry. Expiry dates are printed at the bottom of each latte bottle.


Please note that bottled lattes should be kept refrigerated at all times. 

Are the Bottled Lattes delivered chilled?

Yes. We utilise an express delivery service to get the Bottled Lattes to you quickly. The Bottled Lattes are packaged in temperature-resistant storage boxes with an ice pack to ensure that they stay chilled.


We also highly recommend that someone to be present to receive the delivery and to place the bottles into a refrigerator.

Why do I see a separation for the Bottled Lattes?

Separation is natural and perfectly normal for the Matcha & Hojicha Lattes when they are left untouched for some time.


The reason is that the Matcha & Hojicha Lattes are a tea suspension. Please remember to shake up both Lattes before drinking.

When do you deliver?

We deliver on weekdays from Monday to Friday, usually between 11am to 7pm. You can choose your date of delivery at checkout.

Where do you deliver to?

We deliver anywhere in Singapore (except for several restricted zones).

Can I collect the lattes on my own?

Unfortunately, no. We do not have a retail outlet for self-collection.

Can I add a personalised note with my order?

Yes! If you'd like to leave a message for the recipient, simply type the message in the comments at checkout. Your message will be printed on the order note that arrives with the order.


Unfortunately, we do not provide handwritten notes with your order.

Can I return the glass bottles for recycling?

Yes, used bottles can be collected on your subsequent delivery!


Click here to learn how to return your glass bottles for recycling.

Tea Tins

How long can the Tea Tins last?

The tea tins will be shipped with at least 6 months from expiry.

How many Matcha or Hojicha Lattes can I make with the Tea Tin?

Each 20g Tea Tin can help you to create 6 to 7 cups of Matcha or Hojicha Latte.


Each 100g Tea Tin can help you to create 33 to 34 cups of Matcha or Hojicha Latte.


Each cup of Matcha or Hojicha Latte needs approximately 1 teaspoon of Matcha or Hojicha powder. 

How do I make my own Matcha or Hojicha Latte with the Tea Tin?

Each Tea Tin comes with an attached recipe. 


Simply follow the recipe and you should be good to go.

Where is the Matcha and Hojicha powder from?

Our Matcha and Hojicha powder are flown directly from tea farmers in Uji, Kyoto, Japan, where these farms grow, cultivate and process green tea leaves. 


The tea leaves are then ground into powder and packed and assembled together with the tea tins in Singapore.

Do I need to refrigerate the Matcha or Hojicha powder?

Yes. You should refrigerate the Matcha / Hojicha powder after opening it to maintain optimal flavour and potency. To ensure freshness, keep the Matcha powder in the opaque tin and consume it within 3-4 months. You can also wish to keep the tin in a ziplock bag to ensure that it is completely airtight.

How do you deliver the Tea Tins?

We use a courier service and provide you with tracking numbers so that you'll receive updates on where your order is at all times.

Can I add a personalised note with my order?

Yes! If you'd like to leave a message for the recipient, simply type the message in the comments at checkout. Your message will be printed on the order note that arrives with the order.


Unfortunately, we do not provide handwritten notes with your order.

Can I collect the Tea Tins myself?

Unfortunately, no. We do not have a retail outlet for self-collection.

Why does my own Matcha or Hojicha Latte taste completely different from your Bottled Lattes?

This frequently occurs if you don't add any sugar! While sugar may be optional, but adding some sugar (or preferred sweetener) really helps to elevate the taste of the Matcha / Hojicha powder. 

Teaware

I just received my brand new bamboo whisk. What should I do with it?

When you first get the whisk, it has to be "softened" by putting it in a bowl of hot water for a few minutes. You should see that the tips or prongs unfurl. It is now ready for whisking Matcha & Hojicha!


For more information, you can refer to our guide here.

How do I clean my bamboo whisk?

Fill a bowl with some warm water and whisk your bamboo whisk in it until you no longer see any more Matcha or Hojicha particles on the whisk. You can choose to wash it under (preferably warm) running water. 

How should I whisk in order to get frothy Matcha or Hojicha?

When whisking, you should hold the whisk such that your fingers are pointing down towards the bowl. Whisk in a M-shape motion. You should be able to see the matcha froth forming even when you apply gentle pressure.


Please refer to our beginner guide to the bamboo whisk for more information.

How should I dry my bamboo whisk?

You should always air-dry the bamboo whisk once it is washed.


You should place the bamboo whisk on its end (such that the tips/prongs are facing the air) or use a bamboo whisk holder so that the whisk can maintain its shape.

Should I put my bamboo whisk back in the plastic container that it comes in?

Once you have used the bamboo whisk, it should unfurl and expand after being in contact with hot water. Please do not put it back in the container as it may no longer fit.


Do not keep the bamboo whisk until it is completely dry, otherwise mold may form.

Will the tips of the bamboo whisk break if I apply too much pressure?

Yes, As the whisk is made from natural bamboo, the tips/prongs may break if too much pressure is applied. Be careful not to push the bamboo whisk forcefully into the bowl when whisking.

More questions? Get in touch at hello@craftteafox.co.